Help & FAQ

Your guide to getting prices with Sofia

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Quick Start

Sofia is your AI pricing assistant. Ask for any sofa price and get an instant answer.

Product + Size + Fabric
Example: "Alwinton 3 seater Pacific"

Password: Sofas26

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Looking for Another Brand?

Some sofa names belong to other manufacturers, not Sofas & Stuff:

  • Rottingdean → Try Petworth or Midhurst
  • Snowdrop → Try Alwinton or Kentwell
  • Arundel → Try Lewes or Bignor

Sofia will automatically suggest similar S&S alternatives if you search for these names.

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How to Get Prices
Method How Best For
Type "Alwinton 3 seater Pacific" When you know what you want
Autocomplete Start typing, click suggestions When unsure of fabric name
Voice Click mic, speak naturally Hands-free on showroom floor
Example Queries That Work
"Alwinton 3 seater Pacific" → £3,156 "Midhurst chair Velvet" → £1,896 "Kentwell 2 seater Luna" → £3,110 "Hambledon 4 seater Hopsack Stripe" → £5,185 "Petworth 3 seater Pacific" → £2,360
What You Can Ask
Query Type Example Works?
Specific prices "Alwinton 3 seater Pacific" Yes
Budget searches "Sofas under £2000" Yes
Budget + Size "3 seater sofas under £2000" Yes
Color searches "Blue velvet options" Yes
Fabric tiers "Essentials tier fabrics" Yes
Corner sofas "Alwinton corner LHF" Yes
Follow-ups "What about in blue?" Yes
Loose covers "Alwinton loose cover" Yes
Extra depth "Alwinton 98cm extra depth" Yes
Stock check "Is it in stock?" No
Price compare "Which is cheaper?" Slow
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Available Sizes

Most products have:

  • Chair
  • Snuggler
  • 2 seater
  • 2.5 seater
  • 3 seater
  • 4 seater
  • Corner options (LHF, RHF)

Products WITHOUT 2.5 seater: Midhurst, Petworth, Lewes, Rye, Cooksbridge, Hampton

Chair only: Sennen (by design - no sofa sizes available)

Use 2 seater or 3 seater instead of 2.5 for products that don't offer it.

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Fabric Tips

Popular fabrics (always work):

  • Pacific
  • Luna
  • Velvet
  • House Wool
  • Linen
  • Sussex Plain

Fabric Tiers:

  • Essentials - Sussex Plain, House Velvet, House Wool (most affordable)
  • Signature - Mohair Velvet, Harris Tweed, Designer collaborations
  • Exclusives - Floral Linen, V&A collections (premium)

Try: "Essentials tier fabrics" or "Signature tier options"

How to find fabric names:

  1. Use autocomplete - shows all valid options
  2. Ask Sofia: "What fabrics do you have in blue?"
  3. Browse website fabric swatches

Fabric shortcuts: You can say partial names like "Sussex Tile", "Tree of Life", or "Linara".

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Troubleshooting
Problem Solution
"Data not in pricing matrix" The product/size/fabric combo doesn't exist. Try a different fabric or size - not all products have all sizes.
"Made by another brand" You searched for a competitor product (Rottingdean, Snowdrop, Arundel). Sofia will suggest similar S&S alternatives.
"Which size would you like?" Add "3 seater" or similar to your query
Slow response (5+ seconds) Use simple format: Product Size Fabric
Wrong price showing Use autocomplete to select the correct fabric
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Voice Input Tips
  • Speak naturally - "um" and "uh" are filtered automatically
  • Say the full query: "Alwinton three seater Pacific"
  • Numbers work: "Alwinton 3 seater" is fine
  • Mic turns red when Sofia is listening
  • Click mic again to stop listening
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Corner Sofas

What do the letters mean?

  • LHF = Left Hand Facing (corner on your left when sitting)
  • RHF = Right Hand Facing (corner on your right when sitting)
  • LHF & RHF = Both ends have corners

Example queries:

"Alwinton corner sofa LHF Luna" "Slingsby loose cover corner RHF Pacific" "Bignor corner group in Sussex Plain"